ORDERING + SHIPPING

We believe that shopping online should be easy and enjoyable, which is why we put so much effort into making sure our site evokes an awesome experience for you, having a great selection of smell-goods and good vibes. 

Amazing customer service has always been our #1 core value and that will never change - we want you to be 100% satisfied with your purchase and experience. 

Please reach out if you have any questions about any of our products, you have scents suggestions to be added to the store or if there is anything we can to help serve you better at support@thesimpleshoppe.com.

 

SHIPPING + FULFILLMENT

We have a 48-72 business hours processing time for all orders regardless of the shipping method chosen. Business hours are from Monday to Friday, and any order placed over the weekend may be processed as soon as we return to the shop on Monday! Should need your order rush, please leave a note in your cart before checking out and we will try our best to accommodate.

 

Orders ship:

Economy Shipping: 1-7 business days after an order is placed.

Standard Shipping: 1-4 business days after an order is placed.

Express Shipping: 1 business day after an order is placed.

 

You will receive a shipping notification with tracking information once your order leaves the shoppe.

 

The Simple Shoppe currently ships all orders via USPS from our shop in Westfield, NJ. 

 

GIFT NOTES

Are you sending candles as a gift? We have a cool feature on each product page that allows you to send a love note with the order for that special someone. Whether it's for a loved one, a friend or a simple thank you for someone on the front lines. We got you covered, whatever your kind thoughts may include, we will include a handwritten note inside the order so they know it's from you! We always encourage you to spread the joy to someone awesome.

 

It's simple - just check the box, type your note in the text box, then add to your cart. That's It! Oh, it's free of charge :-)

 

PAYMENT METHODS

At this time we are accepting Visa, Mastercard, American Express and Discover, Paypal, Apple Pay and Google Pay. 

 

SALES TAX

We are not required to collect sales tax on any orders shipping outside the state of New Jersey.